Customer care
Returns & refunds
Commercial ordering is closed. No goods or payments are exchanged in the prelaunch test.
Test checkout
Test records do not require a return or refund. The amount charged is $0 and no shipment is created.
Before sales open
Return eligibility, issue reporting and refund procedures will be published before commercial purchases can be made. These conditions will preserve rights that cannot be waived under applicable law.
A product or delivery question?
Email support@horizonmolecular.com with the compound, vial size and any relevant order or lot number. Do not send laboratory materials back without instructions for an authorized and safe return.